ht77 Privacy Policy

Our Core Privacy Commitments

The six principles below summarise ht77's approach to data privacy. Each is covered in full detail in the numbered sections that follow.

Information We Collect

ht77 collects personal data from users when they register an account, verify their identity, make deposits or withdrawals, contact support, or use the platform in any other way. The categories of personal data we collect include the following.

• Identity data: full name, date of birth, National ID or passport number, and a photograph where required for KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash account number), and account balance history. Full payment credentials are never stored on ht77 servers.
• Technical data: IP address, device type, operating system, browser type and version, and session duration and activity logs.
• Usage data: game history, betting activity, bonus uptake, and customer support interaction records.

How We Use Your Information

ht77 uses the personal data it collects strictly for the purposes described in this policy. We do not use your data for any purpose that contradicts these stated purposes without first obtaining your explicit consent.

• To create, verify, and manage your ht77 account, including processing KYC documentation.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank accounts.
• To deliver customer support in English and Bengali and to respond to account queries, disputes, or responsible gaming requests.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• To send account-related communications such as transaction confirmations, bonus notifications, and responsible gaming alerts. Marketing communications are only sent where you have opted in.

Legal Basis for Processing

ht77 processes your personal data on one or more of the following legal bases, depending on the nature of the data and the purpose for which it is used.

Legal obligation: ht77 is required to retain certain data to comply with anti-money-laundering regulations, responsible gaming obligations, and other applicable legal requirements. Where processing is required by law, it is carried out regardless of your consent. Legitimate interests: ht77 may process data on the basis of its legitimate interests in preventing fraud, maintaining platform security, and improving the service — where such interests are not overridden by your rights and freedoms.

Sharing and Disclosure of Your Data

ht77 does not sell or rent your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent required for the stated purpose.

• Payment processors and financial institutions: Data necessary to process your bKash, Nagad, Rocket, Upay, or bank transfer transactions is shared with the relevant payment service provider under strict data-handling agreements.
• Identity verification service providers: KYC verification may involve sharing identity documents with third-party verification services that are contractually bound to handle your data securely and confidentially.
• Regulatory and law enforcement authorities: Where required by applicable law or a valid legal process, ht77 may disclose your personal data to relevant authorities. We will notify you of such disclosure where legally permitted to do so.
• Game content and platform technology providers: Technical providers who operate games or infrastructure components on the ht77 platform may receive session or gameplay data in anonymised or aggregated form to support platform performance and game certification.

Payment Data and Financial Information

ht77 treats financial data with an especially high level of care. We do not store your full bKash PIN, Nagad PIN, bank account password, or any equivalent full payment credential on ht77 servers at any time. Payment transactions are routed through the respective payment service provider's own secure environment. ht77 retains transaction reference numbers, amounts, timestamps, and payment method identifiers to maintain accurate account records and comply with financial record-keeping requirements.

All financial data transmitted between your device and ht77 during a transaction is encrypted end-to-end using SSL. If you suspect that your payment details have been compromised in connection with your ht77 account, contact support immediately via live chat so that our team can take appropriate protective action on your account.

Cookies and Tracking Technologies

ht77 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how users navigate the site so that we can improve the experience. The types of cookies used on ht77 include the following.

• Essential cookies: Required for the platform to function. They include session authentication tokens and security cookies. These cannot be disabled without breaking core site functionality.
• Analytics cookies: Used to understand how players use ht77 — which pages are visited, how long sessions last, and which features are most used. Data collected by analytics cookies is aggregated and anonymised.
• Preference cookies: Store your language preference and other display settings so they are remembered between sessions.

You can manage cookie preferences through your mobile browser settings. Disabling essential cookies will prevent you from logging into ht77 or using account features. Disabling analytics or preference cookies will not affect your ability to play but may mean that some interface preferences are not saved between visits.

Data Retention

ht77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory requirements, and to resolve any disputes or enforce our agreements. Account data is retained for the duration of your active account relationship with ht77 and for a period thereafter as required by applicable financial regulations and anti-money-laundering obligations.

When your account is closed at your request and there are no outstanding legal, regulatory, or dispute-related reasons to retain your data, ht77 will securely delete or anonymise your personal data within a reasonable period. If you request deletion of your data and we are unable to comply fully because of a legal retention obligation, we will inform you of that reason and retain only the minimum data required by law.

Your Privacy Rights

As a user of ht77, you have the following rights with respect to your personal data. To exercise any of these rights, contact the ht77 support team via live chat. We will respond to all requests within a reasonable timeframe and will not charge a fee for the exercise of your rights in normal circumstances.

• Right of access: You may request a copy of the personal data ht77 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: Subject to legal retention obligations, you may request the deletion of your personal data.
• Right to restrict processing: You may ask ht77 to restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including the use of your data for direct marketing purposes.

Security Measures

ht77 implements technical and organisational security measures appropriate to the risk level of the personal data we hold. These include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict internal access to personal data to only those staff with a legitimate operational need, encrypted storage of sensitive account data, and regular security assessments of our platform infrastructure.

While ht77 takes all reasonable steps to protect your personal data, no internet-based system is fully immune to all security risks. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected users, ht77 will notify those users without undue delay, providing details of the breach and the steps being taken to mitigate its effects. If you believe your ht77 account has been accessed without your authorisation, contact support immediately via live chat.

Changes to This Privacy Policy

ht77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features available on the platform. When material changes are made, the revised policy will be published on this page with an updated effective date. Continued use of ht77 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically. If you have any questions about this policy or about the way in which ht77 handles your personal data, please contact our support team via live chat. The team is available 24/7 in English and Bengali and will be happy to clarify any aspect of our privacy practices.